Nvidia: This graphic driver could not find compatible graphics hardware

anhpound · Jul 25, 2016

Hi everyone,

I have 1year old MSI 2qe Apache Pro and was working fine until recently (windows 10). The laptop has 2 graphic cards: Intel HD graphics 4600 and Nvidia GTX960M. 2 days ago while opening a game i noticed a massive fps drop compared to what used to be (from 120 to 20). From there, I realised that the nvidia graphic card didnt work.

I downloaded the nvidia driver but it shows:
"Nvidia Installer cannot continue
This graphic driver could not find compatible graphics hardware"

I tried googling, but none of the solutions seemed to work. Initially, in device manager only under "show hidden devices" nvidia was visible, but I formatted the laptop and it is not there anymore.

I found a possible solution that requires the usage of hardware id, however all of pages and videos I've seen extracted that id from the device manager.

f.ex. https://www.igadgetsworld.com/how-to-nvidia-graphics-driver-can-not-find-compatible-graphics-hardware/

Anyone knows what to do know? Any other solutions or the ways to get that hardware id?

Thanks in advance.

luketexas · Jul 25, 2016

Hi. Have you tried downloading this nvidia VGA driver from their website? download.msi.com/nb_drivers/vga/Win10_x64_HDA(353.74)_10.18.13.5374.zip

anhpound · Jul 25, 2016

Hi, thanks for the reply.

Yes, I tried and unfortunately it still shows the same problem.

luketexas · Jul 25, 2016

Have you tried disabling the integrated graphics via the swtichable graphics feature in Nvidia Control panel

anhpound · Jul 25, 2016

I tried installing Nvidia control panel, but once again during the system check process of the installation it shows:
"Nvidia Installer cannot continue
This graphics driver could not find compatible graphics hardware."

James Mason · Jul 25, 2016

Download the VGA driver from the manufacturers website:
https://www.msi.com/Laptop/support/GE60-2QE-Apache-Pro.html#down-driver&Win10 64

and before installing it, do the following:

If you have graphics or driver issues, one of the most common fixes is a clean uninstall and removal of your graphics drivers.

To uninstall your drivers, first download and run Display Driver Uninstaller, and follow it's recommendations of booting into safe mode and ect.
(This is a direct download link so you don't grab the wrong version)
http://www.guru3d.com/files-get/display-driver-uninstaller-download,20.html

You'll download a compressed file called "[Guru3D.com]-DDU.zip"
Right click and choose extract.
Go into the folder and run the DDU v##.##.exe
This will extract more files to this folder.
Run Display Driver Uninstaller.exe
Choose Yes when it asks you to boot into SafeMode.
After you've rebooted into safe mode.
When DDU comes up, if it hasn't selected your GPU manufacturer (Nvidia/AMD/Intel) then choose it from the drop down list
Press the Clean and Restart option
If a window comes up asking to disable the Windows automatic installation of display drivers click yes.

bignastyid · Jul 25, 2016

MERGED QUESTION
Question from anhpound : "Hardware id of the graphic card"

anhpound :

anhpound · Jul 25, 2016

James Mason :

Hi,

Thanks for your reply. I did that earlier on but tried it once again, but the problem is still the same, and the same error pops out during the installation of VGA driver. Basically, anything I try to download that is related to nvidia has issues.

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Nvidia: This graphic driver could not find compatible graphics hardware

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