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Computer Freezes at Bios splash screen - Windows 10 and HDD issue

Hello all,
So i recently had an issue with updating Windows 7, it wouldn't download updates, so i cleared the update folder and set it to automatic updates. Well it downloaded some updates and installed them and then wouldn't turn on again after that :( . So i reinstalled Windows 7, and then upgraded to Windows 10. Well I have a SSD that I have my OS on, and a 1TB HDD that I keep documents and games on. This worked all fine and dandy before, but now if I have my HDD plugged in the computer freezes at the BIOS splash screen, it won't move forward to the BIOS or boot or anything. Without the HDD plugged in it works fine. I have an EZ Dock, so I tired putting the hard drive in there and viewing its contents. Funny thing is tho, Windows 10 won't recognize it, when I plug it in it says it can't read the drive, but when i plug it into my Windows 7 laptop I can view all the files on the drive just fine.

I'm really not sure what to do, I would rather not reformat the HDD because it has a lot of stuff on there.

Thanks for the help!
2 answers Last reply Best Answer
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  1. Best answer
    Hey there, ShadowBlossom!

    This sounds pretty unfortunate! I'd suggest you attempt to connect the HDD internally via a different SATA cable and also try using a different SATA port on your motherboard. Hopefully, the system won't act out and let you access the content on the drive, so that you would be able to back it up!
    You mentioned that the system is not recognizing the drive through the docking station, but have you checked if it's detected in Disk Management or Device Manager, at least?
    If it is, you should be able to run the HDD manufacturer's brand-specific diagnostic utility and determine the health and SMART status of the drive.
    Another way to troubleshoot the drive would be to use a DOS version of such a utility and test its health without booting into Windows. If you have access to another PC, I'd try plugging the hard drive there as well and see how it would get recognized.

    Keep me posted with the troubleshooting & Good luck!
    SuperSoph_WD
  2. SuperSoph_WD said:
    Hey there, ShadowBlossom!

    This sounds pretty unfortunate! I'd suggest you attempt to connect the HDD internally via a different SATA cable and also try using a different SATA port on your motherboard. Hopefully, the system won't act out and let you access the content on the drive, so that you would be able to back it up!
    You mentioned that the system is not recognizing the drive through the docking station, but have you checked if it's detected in Disk Management or Device Manager, at least?
    If it is, you should be able to run the HDD manufacturer's brand-specific diagnostic utility and determine the health and SMART status of the drive.
    Another way to troubleshoot the drive would be to use a DOS version of such a utility and test its health without booting into Windows. If you have access to another PC, I'd try plugging the hard drive there as well and see how it would get recognized.

    Keep me posted with the troubleshooting & Good luck!
    SuperSoph_WD


    Thanks for the suggestions, I used the EZDock with my Windows 7 laptop to run the utilities you spoke of. That didn't work, so I tried a CMOS reset on my MOBO, but that didn't work as well. I was able to get all the improtant documents off the hard drive and all that was left was just games I'd downloaded from Steam so I ended up just reformatting the HDD :/
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