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Probook 6560b screen has blue vertical lines + VIDEO TDI FAILURE (atikmpag.?sys)

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Summary: I think my ATI graphics card on my HP Probook 6560b had a severe hardware malfunction, causing bands of blue lines on my screen during bios bootup+win7+win10, pc only boots in safe mode.The I5 2520 should have a an Integrated HD3000 Intel Graphics Card,maybe if I could somehow tell the computer to use this Intel graphics card, I can salvage some use of this laptop, otherwise I fear it is bricked!

How do I tell the computer to use the internal graphics card? I find nothing in the BIOS, and no internal graphics card in the "device manager". Do i have any other options?

Details:

My HP Probook 6560b runs Windows 10 64 bit and Windows 7 64 bit in a dual boot, my laptop has a AMD Radeon HD 6470M graphics card.

I was running a game in Windows 10 when "glitches" started occurring on the screen, blue vertical lines in bands on the screen. I then tried to check for newer drivers, I already had the newest, but tried installing the Crimson Edition Beta.

Issues seem to get worse, windows would start up fine, but while playing a game the screen would suddenly get these strange blue bands, and when the screen is black the entire screen is filled with blue dots.

I left the laptop running for a while, and when I returned to it the screen was non-responsive, so I rebooted.

Now the blue bands appear already during the hp bios welcome screen before the OS has loaded. What is more, I am unable to log on to Windows 10 in normal mode, as it complains of a "VIDEO TDI FAILURE (atikmpag.sys)" error and stops in a blue screen.
I am able to log on in window s10 in safe mode, and when connected to a external display through VGA adapter, but there are still weird artifacts and bands of blue lines.

The same blue lines appear in windows 7, also here I am only able to log on in safe mode.

In my haste to fix this with a driver issue I am also now not able to uninstall the driver through "add or remove programs" in windows 10, perhaps I should have uninstalled the other driver first. The uninstaller gives an error message, i think it is "error initializing" or something similar (I can check when I get home)

I have also tried updating the bios from F.22 to F.61, but this did nothing.



I would be eternally grateful if anyone has any suggestions for me.
3 answers Last reply Best Answer
More about probook 6560b screen blue vertical lines video tdi failure atikmpag sys
  1. i think if you can remove the graphics card it will default to the cpu integrated graphics, but i do not know much about laptop hardware. i would just open it up if you feel comfortable doing so and don't have a warranty, and try to remove the gpu if possible. it should work without the gpu at least until you can get a replacement, if you even need a replacement, it just depends on what kind of computing you do. that's probably what i would try. hope this helps and good luck!
  2. koorite said:
    i think if you can remove the graphics card it will default to the cpu integrated graphics, but i do not know much about laptop hardware. i would just open it up if you feel comfortable doing so and don't have a warranty, and try to remove the gpu if possible. it should work without the gpu at least until you can get a replacement, if you even need a replacement, it just depends on what kind of computing you do. that's probably what i would try. hope this helps and good luck!


    Good idea, I also though of this, but it does not appear that the graphics card is "pullable", when searching the service manual for the laptop, I had a look around and could not figure out where it was, it is probably soldered to the motherboard, in which case I have to somehow disable it in software.
  3. Best answer
    DrDolittle42 said:
    koorite said:
    i think if you can remove the graphics card it will default to the cpu integrated graphics, but i do not know much about laptop hardware. i would just open it up if you feel comfortable doing so and don't have a warranty, and try to remove the gpu if possible. it should work without the gpu at least until you can get a replacement, if you even need a replacement, it just depends on what kind of computing you do. that's probably what i would try. hope this helps and good luck!


    Good idea, I also though of this, but it does not appear that the graphics card is "pullable", when searching the service manual for the laptop, I had a look around and could not figure out where it was, it is probably soldered to the motherboard, in which case I have to somehow disable it in software.


    yeah, that makes sense. like i said, i do not know much about laptop hardware but i figured it was worth a look lol. sorry to hear that it is not as simple as a swappable type would have been. i wish i could be more help though. good luck on your search for a fix though!
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