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Seagate EXternal Desk Hard Drive 2 tb

OS is Windows 10 using a Seagate External 2tb hard drive. The blue power light is on and flashes when disc is activated. PC recognizes drive "G" and I can access the files.
It does not recognize the drive (cannot find drive "G" on back up and I have to switch to another external drive.
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  1. Hey there, MGor.

    So, from what I understand Windows has no problem recognizing the drive and everything seems fine, but the backup program you are using is not recognizing it? Would you please post a screenshot of what you see about the HDD in Disk Management (you can use imgur.com to upload the image): How to access Disk Management in Windows to manage hard drives.
    If you have valuable data on that drive, I'd suggest that you back it up just in case and then download the HDD manufacturer's diagnostics tool, so that you can test the drive and make sure that everything is OK.
    You could also try the HDD with a different USB cable and a different computer, to see if the same thing happens. If the drive seems to be working fine and there are no errors or bad sectors whatsoever, I'd suggest that you contact the backup software developer's customer support and ask for further assistance.

    Hope that helps. Please let me know how everything goes.
    Boogieman_WD
  2. Not a solution but additional info...The S/N is NA4LBNBM. Seagate cannot locate the firmware for this S/N.
    HD and the files are listed in Windows 10 but is not able to write to the HD in Quicken and MS WORD.
  3. I'd advise you to remove the S/N of the device if it is still under warranty. It is not needed for a possible solution and someone might take advantage of it.
    I'd also encourage you to try out the suggestions from my previous post. :)
  4. Boogieman_WD said:
    Hey there, MGor.

    So, from what I understand Windows has no problem recognizing the drive and everything seems fine, but the backup program you are using is not recognizing it? Would you please post a screenshot of what you see about the HDD in Disk Management (you can use imgur.com to upload the image): How to access Disk Management in Windows to manage hard drives.
    If you have valuable data on that drive, I'd suggest that you back it up just in case and then download the HDD manufacturer's diagnostics tool, so that you can test the drive and make sure that everything is OK.
    You could also try the HDD with a different USB cable and a different computer, to see if the same thing happens. If the drive seems to be working fine and there are no errors or bad sectors whatsoever, I'd suggest that you contact the backup software developer's customer support and ask for further assistance.

    Hope that helps. Please let me know how everything goes.
    Boogieman_WD
  5. Boogieman:
    I spent 6 1/2 hours on line with my tech people who tried to resolve the issue. These people are VERY GOOD but found no solution. The USB cable is notched and not the standard USB connector for this unit. It is several years old. The last backup for this unit was 9/18/2014 but the backups were assigned to another external HD. Seagate could not find the firmware for this S/N. They tried many forms of analyzing the unit, downloading different apps to examine the HD. Again, the PC did recognize the HD and its files and was able to open the files but even with different programs, It could not write to the HD. It appears that the "C" drive (local) is the same MFG as the external HD and the PC had a difficult time determining the drive needed. The USB cable for this unit had to be wiggled to enable the unit but then it shut down by itself until I was able to secure the cable, but ultimately the system was not functioning correctly and I don't think any fix, even your suggestion, is going to work. The problem could be with either with the cable connection or an internal problem in the HD. Downloading of various drives, analysis and fixes did not work.
    I disabled the HD (unplugged all connections), and used the other external HD (Go-Flex) "J" HD to back up my files. I am going to take the HD in to analyze the system or just purchase a new drive and transfer the files to the Go Flex drive.
  6. Please advise me of your correct-mail address. It appears that forums@tomshardware.com gets bounced back to me as undeliverable.
    Thank You
    I also tried different diagnostic tools and different USB ports, both on the PC and USB hubs...Not successful.

    MGOR
  7. Best answer
    Sorry to hear that all the efforts you put into making the drive work, were to no avail. :(

    If there's anything you wish to ask me privately, you could use the PM option of the forum, as the e-mail address you are referring to is not mine. I'm a Western Digital representative and not a staff member of Tom's Hardware. I'm basically one of the many many users of the forum. :)
    About the private message, just click on my name and then under my picture you should see "Send private message". Click on it and send it, I'll be sure to check it out as soon as I see it.
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