Solved

i can't get my GPU driver to install... i think

Im a brand new newbie with building a pc. I built my first one and everything worked great as i was able to get into the bios. when i started to download the drivers for my MSI Radeon R9 390 it went downhill. I followed the instructions on the user manual. I put the CD Driver in the optical drive and it ran the driver and software setup but then it told me to click on AMD/NVIDIA drivers and that the program would find a proper driver for my graphics card BUT there is not AMD/NVIDIA thing to click anywhere. It only shows me the utilities to download but nothing about drivers. I have googled all these things and i have no idea what to do. can someone please help me or at least direct me top where i can sort this out.
thanks in advance.
12 answers Last reply Best Answer
More about gpu driver install
  1. Eximo said:


    Shall i do that automatically detect and install your driver? or shall i click the windows 10 64 bit under the "latest AMD drivers and software" header?

    thanks for the reply
  2. also if i have installed a driver without realising (once again i am quite the noob) do i have to delete the previous one because installing the new one or will it override it?
  3. it didnt work. It said that no supported amd hardware was detected. does anyone know what im doing wrong?
  4. AMD driver install should handle the removal of previous versions.

    My only other guess is that you have your monitor plugged into the motherboard and not the graphics card. Of course you would need a CPU with onboard graphics for that to work at all.

    If you are using Windows 10 64 bit with an R9-390 then this should be the appropriate installer:

    http://support.amd.com/en-us/download/desktop?os=Windows%2010%20-%2064
  5. okay so i had my monitor plugged into my motherboard. my cpu has onboard graphics
    i turned everything off and switched my monitor to the graphics card and nothing. there was no display. and when i put it back into the motherboard the monitor still wont turn on...
    i should point out it is an old monitor that can only be plugged in through the cvi ports.
  6. Not that old DVI is still digital. Stock MSI R9-390 has two DVI ports, one will support DVI-D and one DVI-I (DVI-I carries analog and can be used with the likely provided DVI-VGA converter). If you haven't done so, try both ports.

    Though that shouldn't have prevented the GPU drivers from being installed when it was running off the CPU graphics.

    Some motherboards have a PCIe graphics auto-detect/enable/disable feature. There should also be a chipset feature to disable the onboard graphics of the CPU.

    Only thing remaining that makes sense is that you haven't properly installed the GPU. It should provide a video signal if functional.

    Fully seated in the top, closest to the CPU, PCIe slot.
    All available power cables plugged in: 6-pin and 8-pin for a stock MSI R9-390
    Lastly, the power supply could be inadequate to run the GPU.
  7. Best answer
    Beyond that, read through this guide and see if you missed anything along the way. Don't assume, actually verify.

    http://www.tomshardware.com/forum/261145-31-perform-steps-posting-post-boot-video-problems
  8. do i have to insert both 8 pin and 6 pin slots on the gpu or one or the other is fine?
  9. All of them
  10. ive only had the 8pin in. ill go put the other one in now. ill get back to you soon
  11. IM AN IDIOT. THAT WAS THE ENTIRE PROBLEM FOR ME. I CAN'T BELIEVE IT. THANK YOU SO MUCH!
Ask a new question

Read More

Drivers