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Internet problems on multiple devices

For the past few months i have been having problems with my internet. The download speeds are fine and the line has been tested by several engineers all showing the copper and syn are fine. However i still have the issue where i have the problem to load webpages and videos the strange thing is games like CS GO work fine however it struggles to load the market place and if i try to play games such as League of Legends or WoW it connects but then i dc and it just dies. This is spread over laptops, tablets, desktops and mobiles i have changed service provider and i have changed routers several times yet my ISP is saying they are providing everything they are supposed too and will no longer help any assistance is greatly appreciated.

OS = Windows 7 [added by moderator]
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More about internet problems multiple devices
  1. thebhoys said:
    For the past few months i have been having problems with my internet. The download speeds are fine and the line has been tested by several engineers all showing the copper and syn are fine. However i still have the issue where i have the problem to load webpages and videos the strange thing is games like CS GO work fine however it struggles to load the market place and if i try to play games such as League of Legends or WoW it connects but then i dc and it just dies. This is spread over laptops, tablets, desktops and mobiles i have changed service provider and i have changed routers several times yet my ISP is saying they are providing everything they are supposed too and will no longer help any assistance is greatly appreciated.

    OS = Windows 7 [added by moderator]


    lets do some testing:

    open a command prompt and run a ping test

    ping www.google.com -t

    while the ping test is running go back to your typical activities, play games, watch videos, whatever. then go back to the command prompt and press ctrl + C to interrupt the test. Look for lost packets % at the bottom and post the result here.
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    Ping statistics for 2.127.237.168:
    Packets: Sent = 793, Received = 793, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 13ms, Maximum = 50ms, Average = 13ms
    Control-C
    ^C
    C:\Users\mine>
  3. Ping statistics for 185.53.178.6:
    Packets: Sent = 1365, Received = 1350, Lost = 15 (1% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 38ms, Maximum = 2029ms, Average = 40ms
  4. thebhoys said:
    Ping statistics for 185.53.178.6:
    Packets: Sent = 1365, Received = 1350, Lost = 15 (1% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 38ms, Maximum = 2029ms, Average = 40ms


    were you pinging www.google.com both times?
    there are no issues during the first test. second one did not go so well, what were you doing during the second test?
  5. the second test was to twitch.tv
  6. thebhoys said:
    the second test was to twitch.tv


    I am getting 1% packet loss when I ping twitch.tv as well. I think this is an issue on their end.

    open performance monitor and check CPU RAM and disk usage during gameplay. I think the issue may be with your computer not with the network connection.
  7. the computer is fine as it is over several devices as i stated in the first post
  8. Best answer
    thebhoys said:
    the computer is fine as it is over several devices as i stated in the first post



    Try to eliminate as many devices as possible from the network and test again. Ideally, for testing purposes, you should have 1 computer (the most reliable one) plugged directly into the modem, nothing else.

    Your issue is most likely a combination of several issues. check all devices and make sure they have different IP addresses. check all devices for software that may use a lot of bandwidth, like torrent clients. maybe an access point, router or switch fails intermittently under heavy load. log into your router and look for a list of connected network devices, investigate any unknown devices, change your WiFi password if you have to.
  9. done all the above as well when i got a new router i only connected my main desktop to it and even did a full format of the system and only put on the drivers for my hardware and still the same results
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