My Passport drive is visible in device manager but cannot be accessed from windows 7 explorer

I have a 1 TB hard WD passport drive. I can see it in Device Manager from Windows 7 64 bit machine. I am seeing the following behavior:

1. When I click on POPULATE in Volumes in properties under Device Manager, it hangs and does not retrieve the disk properties.

2. I see it in Windows Explorer as Local Disk (F:) but when I click on it, it freezes and hangs.

3. Similarly, when I launch Disk Management, it gets stuck and does not load the view. I unplugged the disk and tried it again. This loaded the disk management correctly and showed me local disk views. I then plugged in USB and the disk appeared correctly as DISK 1 but then froze disk management interface.

Can some one please provide me with a solution for this? I looked at forum for all the possible alternatives but could not fin anything specific. It would be of great help if you can provide me a solution for this I have very important data stored on this drive.

Any help will be greatly appreciated. Thanks in advance.
3 answers Last reply
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  1. Hey there, singhns!

    I'm very sorry to hear about your WD My Passport drive! :(
    Can you try the external using a different USB cable?
    I'd also suggest to plug it another computer to see how it will react there.
    I recommend testing the drive using Data LifeGuard Diagnostics tool and check up on the health and SMART status.
    Here's a link to the utility: http://products.wdc.com/support/kb.ashx?id=MdDqhn

    Keep me posted with the result of these steps!
    SuperSoph_WD
  2. Hi

    Thanks for your suggestions. I tried both but the outcome has not changed. I also tried Recuva but it does not show up the disk name.

    Tried testdesk, the command line says "readerr cannot read the disk".

    I connected the drive again and got a message stating "you need to format your disk".

    I tried Data LifeGuard but it does not progresses and shows the disk.

    Please guide me if there are any other alternatives before i take the hard decision

    SuperSoph_WD said:
    Hey there, singhns!

    I'm very sorry to hear about your WD My Passport drive! :(
    Can you try the external using a different USB cable?
    I'd also suggest to plug it another computer to see how it will react there.
    I recommend testing the drive using Data LifeGuard Diagnostics tool and check up on the health and SMART status.
    Here's a link to the utility: http://products.wdc.com/support/kb.ashx?id=MdDqhn

    Keep me posted with the result of these steps!
    SuperSoph_WD
  3. Hi again, singhns!

    I'm so sorry you are going through this. I really hope you have the data backed up somewhere else as well.
    Unfortunately, the only thing left that I can think of doing right now is contacting our tech support and let them know about this issue.
    Walk them through the steps you've taken and send out your RMA request. You should be able to get a replacement if the drive is still within the warranty period.
    Here are the contacts: http://products.wdc.com/support/kb.ashx?id=aIdkji
    & How to RMA your WD My Passport: http://products.wdc.com/support/kb.ashx?id=vMtI1v

    Good luck! Hope I was helpful though! :)
    SuperSoph_WD
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