Solved

No Sound Output - Windows Detects no Problem!

Hi all,

First time poster... This issue has me stumped.

A week or so ago, I rebuilt my PC and have slowly been reinstalling drivers, programs etc.
I have reinstalled the sound card driver but no sound is actually being heard through my speakers, or through headphones if I plug them in.

If I am playing a movie or music, the little sound icon in the toolbar shows sound is being sent, but my ears and my speakers say otherwise. 'Sound' in Control Panel shows the same thing, with Speakers the default device and shown to be working fine.

Troubleshooting done so far:
- reinstalled the Realtek Audio driver about half a dozen times to no avail.
- uninstalled the driver from Device Manager, and reinstalled it after a reboot - no difference made.
- reinstalled the driver in Safe Mode too - still no difference.
- enabled both HD and AC97 audio in BIOS on two seperate reboots - no difference made
- confirmed the speakers do work by plugging into another computer & phone
- Configured Realtek Audio Manager in a range of different ways to no avail

The motherboard I have is an Asus PBH61. Device Manager is all clear, no yellow exclamation marks. 'Speakers' in Sound are set to default device and show activity if I am playing a sound in the background; just nothing comes out of the speakers.

If I turn the volume up on the speakers, I can hear crackling & distortion.

Any help would be much appreciated - pulling my hair out at this one!
9 answers Last reply Best Answer
More about sound output windows detects problem
  1. Weird problem, only thing i can think of is 'may' be the lime colour audio output jack is damaged somehow? Try wiggle the audio pin whilst inserted gently and see if you get anything. The distortion/crackling appears there is current but why no sound is puzzling.
  2. boju said:
    Weird problem, only thing i can think of is 'may' be the lime colour audio output jack is damaged somehow? Try wiggle the audio pin whilst inserted gently and see if you get anything. The distortion/crackling appears there is current but why no sound is puzzling.


    Thanks for the reply, Boju. I've wiggled the pin and still, no difference is made. If I plug it into my work, it works fine.
    Very frustrating problem...
  3. If the sound driver you're using is old, try installing from www.realtek.com.tw i don't think it is driver related but worth a try with an updated release of May this year.

    Downloads > High Definition Audio Codecs (Software) > Choose the 32bit/64bit options in dark blue
  4. boju said:
    If the sound driver you're using is old, try installing from www.realtek.com.tw i don't think it is driver related but worth a try with an updated release of May this year.

    Downloads > High Definition Audio Codecs (Software) > Choose the 32bit/64bit options in dark blue


    I've done that already, but thanks for the suggestion...
  5. Sorry for the obvious question but you are using the middle green audio jack?
  6. boju said:
    Sorry for the obvious question but you are using the middle green audio jack?


    haha all good - yes I am.

    I've just uninstalled all sound drivers and reinstalled them again (by asking Windows to update them).
    All installs fine, no issues found with the install - still no sound.
    Device Manager doesn't show any problem at all, so I am totally stumped on what is going on.

    The activity bar thing within Sound shows activity when a movie is playing, so the sound is registering but it's just not coming through.
  7. Have found another person with the same problem (You may have seen it as well) but unfortunately unsolved, i wonder if what he says about Win7 compatibility is the issue. Strange.

    http://www.tomshardware.com/forum/312368-30-p8h61-sound-problem-sound

    Was the sound working before it was rebuilt? Another operating system?
  8. boju said:
    Have found another person with the same problem (You may have seen it as well) but unfortunately unsolved, i wonder if what he says about Win7 compatibility is the issue. Strange.

    http://www.tomshardware.com/forum/312368-30-p8h61-sound-problem-sound

    Was the sound working before it was rebuilt? Another operating system?


    Thanks, I'll take a look at that thread shortly.
    Yep, prior to the rebuilt everything worked fine. Same operating system was reinstalled - image is almost identical to as it was before the rebuild.
  9. Best answer
    Quite a large conversation of this problem here, found this on page 3.
    http://forums.anandtech.com/showthread.php?t=2155344&page=1

    Quote:
    I removed the mobo from the case and power up the PC (want to make sure that nothing is shorting jack connector pins under the mobo .. same result .. no sound.
    Then I look closely to the board to identify bad soldiering on key component (ALC892 by example), everything look fine.
    Then I put my finger on the ALC892 case ... and my finger was burning !!! This component was really to hot, like if analog outputs were shorted ...
    I'm again convince that this mobo #2 is defective again ...
    Could be bad Realtek component, could be the IO box that short audio outputs, or bad ASUS design.
    Anyway, I'm tired of loosing my time ... I'll RMA this mobo too then buy another brand.


    I'm not sure what he was referring to ALC892 case, guess maybe the audio chip or casing around the audio jacks, see if anything there is untouchable hot.

    Edit - play audio high volume for a few minutes and see if the audio chip gets hot.
Ask a new question

Read More

Speakers Realtek Windows 7 Sound Cards