Error: While playing games screen goes black, sound still plays

Like thread name is, i have problem while playing games (and sometimes when playing videos) my screen at one momment goes black, sound still works. And i can't do anything expect to restart my PC. Please i'd like if someone could help me i'm really anoyyed and getting really nervous, thanks in advance! (btw if it's useful, im playing warcraft III dota, and WoW screen goes black after 1-2 mins of playing WoW and about dota it sometimes wont restart for few days and sometimes it can restart twice in hour)


Windows 7 SP1 (64bit Ultimate)
Intel i5 core CPU@3.40GHz
8.00 GB RAM (DDR3 i think)
GIGABYTE B85-HD3 motherboard
PSU: Thunder v2 Raidmax 635w (80+ bronze)
11 answers Last reply
More about error playing games screen black sound plays
  1. check the event logs and see if your getting a gfx driver crash.
    if so update or roll them back to and earlier version.
  2. All raidmax power supplies are on Tier five - Replace immediately. per
    So I'd definitely consider replacing the psu.

    Double check your monitor cable.

    Try your pc on a different monitor.

    Try a different graphics card in your pc. Try your graphics card in a different pc.
  3. on event viewer i got Critical errors and they're all the same:

    - <Event xmlns="">
    - <System>
    <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
    <TimeCreated SystemTime="2014-06-26T22:11:43.304808500Z" />
    <Correlation />
    <Execution ProcessID="4" ThreadID="8" />
    <Security UserID="S-1-5-18" />
    - <EventData>
    <Data Name="BugcheckCode">0</Data>
    <Data Name="BugcheckParameter1">0x0</Data>
    <Data Name="BugcheckParameter2">0x0</Data>
    <Data Name="BugcheckParameter3">0x0</Data>
    <Data Name="BugcheckParameter4">0x0</Data>
    <Data Name="SleepInProgress">false</Data>
    <Data Name="PowerButtonTimestamp">0</Data>

  4. that error is just saying the pc rebooted without cleanly shutting down first. ie, it was reset.
    look deeper into the event logs under application and system see if theres more errors there... it may take a while to load up but give it time.
  5. Under errors (SYSTEM): BugCheck, volmgr,ServiceControl Manager, DistributedCOM, Tcpip
    Under criticals (SYSTEM): Kernel-Power

    Under errors (Application): Bonjour Service
    Under criticals (Application): no criticals

    Can we somehow know where does this problem comes from , to summerize first step is it driver, psu or some other source? Thanks in advance again!
  6. Got any error codes eg Bugcheck code?

    Why are you using Bonjour? For Apple what?
  7. Bonjour for iTunes need for my iPhone.


    "The computer has rebooted from a bugcheck. The bugcheck was: 0x0000007e (0xffffffffc0000005, 0xfffff8800f0d2dbb, 0xfffff88005b95228, 0xfffff88005b94a80). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 062014-17799-01."

    This was in eventViewer, and when i've opened this .dmp:

  8. Check you have enough room on your hard drive (not on your build list)

    Update the motherboard bios.

    Go into Control Panel, Device Manager and check every device is working and has the latest driver.

    Check your OS (also not in your build) list is compatible with your motherboard.
  9. Hard drives: (C) 172gb free (D) 369gb free
    ye in device manager all drivers are ok (devices), just i got 3 audio drivers should, that's not problem? (Realtek HD, Audio HD, AMD HD audio)
    my motherboard is: GIGABYTE B85-HD3 it's compatible with win 7 :O
  10. set bonjur in services to manual start and reboot the machine, on the restart f its still running a startup entry must need it. if so remove that entry.
    reboot again. hopefully it will be off until you need it.
    alternatively you can remove it completely and go without itunes...
  11. Hey i just wanted to tell, i've seen on some WoW forum, to check maybe in options there are some options about graphics and my was set to Custom (available also DirectX 9 , and DirectX 11) and i've read to try DirectX 9 i've set that and i've been playing half hour already.
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