External 2.5" WD HDD recognised but device driver unable to install & not visible in my computer

Hi Guys,

Last November I purchased a Western Digital Blue 1TB HDD to install in my PS4 when it released. On launch day I went to put it into my PS4 and it would not accept it cannot remember the specific error, so I put it to the side and left it alone stupidly. Couldnt be stuffed wasting the time fiddling with it.

I've been having a few problems with my Macbook PRO the past few months and the apple store advised me a archive probably will fix the issue, but I should backup my system just in case I loose anything. So today I went back to that HDD and tried to connect it to my MAC but it says it cannot be used. So I hooked it up to my win 7 laptop and you can see the device installation window trying to download the driver, but its been doing that for several hours now and it cannot find and install a driver for it, and the drive is not visible in my computer.
I went to the WD website to try download any software they use to configer the drive, but when I downloaded it said the drive had to be internal, so I can't use that.
Any ideas how I can solve this, or should I take it back to the store for replacement?

Thanks.
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More about external hdd recognised device driver unable install visible computer
  1. Hi,

    What type of device are you using to connect the HDD externally to your laptop? is it an enclosure, a docking station or a SATA-USB adapter?
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