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Problem with mouse Sharkoon Fireglider

Last response: in Components
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12 August 2013 01:01:31

I have Sharkoon Fireglider Mouse that it was working perfectly until today morning, suddenly it stopped working and my system doesn´t recognize it anymore. My system specs are, Motherboard Asrock 990FX Fatal1ty Profesional, and i have the lattest BIOS installed, it comes with a UEFI BIOS, that it used to recognize my mouse, but now, it seems something went wrong, but , WHAT, thats something i am wondering, i was playing at night with the mouse, and in the next morning i went to start the computer and saw my mouse started not reponding. I get a message that say cannot recognice the USB device...can you help me please?
I,ve also tryed in another Laptop computer and it seems that is working right, but in my Desktop when i plug in the mouse it start to detect it and it keeps beeping the sound that you can hear when you plug in something, its like trying to connect time after time but with no succes.
12 August 2013 01:09:05

It might be a good idea to uninstall that mouse and the software and then reinstall it, some how a file may have been corrupted or there's a conflict with another device or software. Since it would take forever to track it down the best way to go first is the uninstall and reinstall.
12 August 2013 09:15:31

inzone said:
It might be a good idea to uninstall that mouse and the software and then reinstall it, some how a file may have been corrupted or there's a conflict with another device or software. Since it would take forever to track it down the best way to go first is the uninstall and reinstall.


Thanks for the quick response, but, usually the mice are recognized without installing any software, the only software that comes with it is a "mouse Editor" for the macros and config of the mouse. And what about the problem of not being recognized on the BIOS? there is no software neither drivers that are loaded into BIOS, and its not working also there. I am really upset, how can something stop working without any logic?
Btw, is there a way to find out how to clean all the devices detected in order to "clean detect" again?
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12 August 2013 18:22:19
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You can reset the bios, some motherboards have a clear cmos button on the I/O panel in the rear of the case. In the bios there is also an option to reset the bios and worst case you can unplug the power supply and remove the round silver cmos battery and push the power button for 10 seconds to drain the caps and that will reset the cmos.
This reset will also put all settings back to factory default so any overclock settings will be lost if you don't save them to a profile.
13 August 2013 10:22:24

Ok, It´s Solved, thanks for your support Inzone.
The problems was with some conflicts with the drivers loading for the mouse. I had to clean registry for old values asigned wrongly to the mouse and then restart.
I used a command prompt software, DriverCleanup.exe, to clean all the old values that windows "remember", (dont ask me why) even if the wrong driver was asigned to your device, and creates the loop.
Thanks, hope it can help to anyone having issues with the USB ports on Windows OS.

PS: the UEFI Bios seems to adquire drivers from the working OS, so if not workin on OS it wont work on UEFI