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Valve Owns Up To Modern Warfare 2 Error

By - Source: Tom's Hardware US | B 7 comments
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Valve revokes the ban and offers a free game for its Anti-Cheat blunder.

As reported Monday, many Modern Warfare 2 PC gamers complained over the past week that Valve's Anti-Cheat (VAC) software banned them from the game. Their argument was that they weren't actually cheating, and to get Valve's attention, most flocked to the Modern Warfare 2 forums, the Steam forums, and an invite-only Steam Group to make their case. But despite their outcries, they were told that nothing could be done about the problem save for purchasing a new copy.

Surprisingly, Valve head honcho Gabe Newell stepped forward and issued a statement to those affected by the ban. It was believed that the company would stay true to its stance against discussing and revoking bans, remaining a silent observer. However this time Newell admitted that the banning was a mistake on Valve's part and plans to rectify the situation.

"I apologize for any frustration or angst it may have caused you," he said in the email that can be seen here. "The problem was that Steam would fail a signature check between the disk version of a DLL and a latent memory version. This was caused by a combination of conditions occurring while Steam was updating the disk image of a game. This wasn't a game-specific mistake. Steam allows us to manage and reverse these erroneous bans (about 12,000 erroneous bans over two weeks)."

That's fine and dandy, but where does that leave all those banned gamers? After all, they face shelling out more bucks to regain access. "We have reversed the ban, restoring your access to the game," he added. "In addition, we have given you a free copy of Left 4 Dead 2 to give as a gift on Steam, plus a free copy for yourself if you didn't already own the game."

I'll gladly take that L4D2 gift copy off your hands. Here's how you do it.

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  • 0 Hide
    jodrummersh , 28 July 2010 01:54
    Nice of them!
  • 1 Hide
    smnoamls , 28 July 2010 01:55
    Wow, they made a huge booboo, owned up to it, and repaid the offended parties with a nice gift.
    Like all companies caught doing a blunder.
    Right?
    Right...?
  • 1 Hide
    shanky887614 , 28 July 2010 02:42
    ive never actually ussed steam,
    but they seem a much more reasonoble company than many others, apple for instance

    one thing that would be nice for them to do thought would be to set up a server or two, or even a special client where players where allowed to cheat or mod the game
  • Display all 7 comments.
  • 0 Hide
    damian86 , 28 July 2010 05:05
    too tight everyone cheats and uses aimbots and there is not actually 'good players or gameplay'
  • 2 Hide
    silverblue , 28 July 2010 15:02
    Much respect for Valve. Admit when you're wrong and sort the whole mess out.
  • 1 Hide
    Fox Montage , 28 July 2010 18:44
    Once again, we are given an example of a company that understands a simple rule of business: treat people nicely and they will become loyal customers.
  • 0 Hide
    sevyr , 3 August 2010 20:26
    Valve is awesome.

    I would have expected that they were banned on purpose and that these people were just trying to get there games back even though they cheated (i mean c'mon its MW2)...but the fact that Valve owned up to their mistake (mistakes which rarely happen).

    This is a company that has deserved the trust and respect given to by its customers! You ROCK Valve!