Sony Recalling Over 500,000 Vaio Laptops
Sony's Vaio VPCF11 and VPCCW2 are so sizzling hot, they could literally burn your skin.
Sony today issued a recall of 535,000 VAIO laptops after receiving reports that the systems were overheating to the point of causing hardware damage and possibly burning skin. The problem resides within the VPCF11 and VPCCW2 family of notebook PCs. Consumers who already purchased one of the problematic devices will need to download a firmware update for the BIOS that supposedly fixes the issue.
"Sony takes pride in the quality of its products," said Mike Lucas, Sony Electronics Senior Vice President, VAIO. "Recently, we became aware of a potential issue affecting certain units within the VPCF11 and VPCCW2 series of notebook PCs. In rare instances, these notebook computers may overheat due to a potential malfunction of the internal temperature management system, resulting in deformation of the product's keyboard or external casing, and a potential burn hazard to consumers."
The list of affected models (which can be found here) is an impressive one that encompasses over one hundred models from the VPCF11 and VPCCW2 series combined. Although the VAIO BIOS was actually created by a third party and then customized by an additional third party, Sony supposedly tested the BIOS on the VAIO platform before releasing to retail.
"If you have any questions or need additional assistance with the firmware update installation, call Sony technical support at (866) 496-7669 for assistance," Lucas said. "The satisfaction of our customers is our number one priority, and we will work diligently to ensure that your VAIO notebook is in top working order. We apologize for any inconvenience and appreciate your support in this matter."
Anyone smell a potential lawsuit?
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I'm using my wifes Vaio PCG-5L1M and this thing gets ridiculously hot as well.It's burning my sack as I type this.
A US support number? Good work again Tom's...
I'm not sure I trust Sony's quality when it comes to their laptops. My girlfriend purchased a Vaio VGN-CS11S a year and a half ago, within a few months the fan started to sound like a helicopter taking off, to the point that it was almost unusable, luckily got it fixed under warranty.
What's the point of having a country specific site if Toms don't change the number's published to be that for the country in question.... Poor customer focus Toms.... Poor quality assurance indeed.
-1 for the same reasons ...
i purchased this computer in the US, the hard drive blew the battery has melted the computer and sony are telling me i need to come back to the US to get it looked at. Does anyone in the UK / media etc want to pick up my case?
i'm having trouble with overheating too, i have had the Sony Vaio for just over two years and have green and purple lines running horizontally down the screen.
Can anyone help?...my e mail is ernie_plucknett@msn.com for contact.
Wife's PCG-5L1M just blew up to - battery has been dire for many months (20 mins max) - now won't even work from mains only.
From other web sites it seem we are not the only one with same problem.
Will be interested to see what Sony have to say as normally I am a fan of theirs - but paying over the odds implies quality for me - not in this particular case it would seem....
Sony???
I have problem with sony vaio notebook, was purchased in italy, must say that since I bought the computer I sent it for repair three times. on last repair they put a bottom piece that didnt even belong to my laptop and the colour was different all rusted piece. I received the laptop after repair and didnt work. must say that the service in Italy is really bad, everytime I called I didnt receive any help, how can I file a complain, can anyone help. I want to write to the head office sony. thank you