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ATI Confirms Grey Screen Issue, Promises Fix

By - Source: Tom's Hardware US | B 11 comments

AMD has confirmed that a previously reported issue of grey lines or screens with certain Radeon HD 5000 GPUs affects both the 5700 and 5800 series.

Earlier this week, it emerged that many 5000 series users were experiencing problems with crashing and grey or colored lines appearing on his or her display. The grey screens and hangups were occurring while users were gaming, watching movies or in some cases, when the computer was just sitting idle.

When users contacted customer service they were told the issue was caused by a Windows 7 update. ATI recommended a clean install of the graphics card driver as a possible fix, stating this had solved some users problems. The ATI Catalyst 10.1 release notes (published Wednesday) note the problem as a known issue; however, it's described as a problem affecting users of all versions of Windows and not just Windows 7.

Today Dave Erskine, an AMD spokesperson, informed us that, "only a small number of ATI Radeon HD 5800 series and ATI Radeon HD 5700 series cards are exhibiting the behavior," and that the team is closing in on a fix for the apparently software related issue.

"The team is testing a driver hotfix and initial tests indicate that it resolves the issue," Mr Erskine said. "We need to test it further but we expect to make the hotfix available shortly."

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  • 0 Hide
    ElCdt , 30 January 2010 14:37
    My money is on the ATI´s PowerPlay feature. Having your card spike up and down in clock speeds can´t be good for a card´s health. I had the same problem playing Borderlands, until i underclocked my 4890 by 50mhz, and suddenly it was stable again. I wish they would add a toggle feature to disable PowerPlay from the Catalyst CC.
  • 0 Hide
    mi1ez , 30 January 2010 18:03
    At least they're admiting it now and sorting it!
  • 2 Hide
    flaminggerbil , 30 January 2010 19:26
    Nice that they've got the guts to admit there's a problem, a lot of hardware manufacturers seize up when something's found and deny all knowledge.
  • Display all 11 comments.
  • 1 Hide
    mactronix , 30 January 2010 19:40
    I smell goalposts being moved here, yeilds poor cant get enough cards out the door? Easy just lower the pass spec and then we can ship more cards. They wont show any signs unless they are really stressed any way most users never use teh cards to the max anyway.
    Well i can certainly see it happening even if it didnt.
    just me playing devils advocate.

    Mactronix
  • 0 Hide
    ghostdoggy , 1 February 2010 00:23
    is the 5970 included in the cards with this problem? cuz in the top i only see 5700 and 5800 series. i get glitches and some gray screens when idle and finally my system crashes. i just bought this HIS 5970 and i don't know if i should return it or not.
  • 0 Hide
    DavC , 1 February 2010 13:59
    I've got a 5770, and experience this problem at absolutely any clock speeds in the overdrive tool when running the test. If i keep the card at factory settings i've not had any issues at all in game. still, a fix would be very nice, but not gonna hold my breath!
  • 1 Hide
    lunarus , 1 February 2010 17:21
    I have to say, it's very refreshing to see a company admit its mistakes rather than trying to hide it under the rug.
  • 1 Hide
    devilxc , 2 February 2010 18:18
    @ mactronix

    Exactly what I was thinking...
  • 0 Hide
    Anonymous , 7 February 2010 15:53
    Ugh. I've got a 5770 from Sapphire and I'm having this funky grey bar crash playing Diablo 2 of all things. Very frustrating.
  • 0 Hide
    davejay , 11 October 2011 09:07
    This is mince. I have a card on 11.9 version, tried hotfixes et al. No difference. It's back to Amazon with this VTX effort of the 5750 and time to just go empty my pockets for a 6870 as it's only 50 quid dearer and will trounce this stupid thing.

    I tried EVERY SINGLE THING on my newbuild system. PSU volt tests, CPU checking, memory testing, uninstalling all the card drivers then re-installing ONLY the driver with no CCC, doing it with CCC, letting CCC try to overclock it.......

    Yeah. Avoid. Just go for the 6000's and save yourself time, money, hassle, stress.. and a possible system fail :) 
  • 0 Hide
    Anonymous , 25 March 2012 22:35
    I actually found out myself that this is generally down to the PSU not handling the PC. Nothing to do with the cards.

    I had an 850w unbranded PSU. I got a 430w branded BeQuiet PSU and the problem was sorted. Yep.